Adobe Sign vs DocuSign: A Powerful Guide to Watch in 2023

Discover the differences between Adobe Sign and DocuSign, weighing usability, features, security, integrations, customer support, pricing, and customization, while finding Crove as an affordable alternative solution with robust functionalities.
Document Automation
November 20, 2023
Adobe Sign vs DocuSign: A Powerful Guide to Watch in 2023
Adobe Sign vs DocuSign: A Powerful Guide to Watch in 2023


Do you want to know who wins the Adobe Sign vs DocuSign battle, and how do each of them fare when put into a comparison content?

Adobe Sign vs DocuSign: It is quite challenging and tedious to search for the right eSignature solution for your business. It becomes more tough when you have a dozen of names to choose from. However, if you have thoroughly checked the internet, two names are bound to appear on almost every site: DocuSign and Adobe Sign.

While both DocuSign and Adobe Sign offer premium and quality eSignature solutions to expedite your document workflow and boost the deal-closing process. But, how would they compare to each other?

Through this blog, we aim at providing an in-depth Adobe Sign vs DocuSign comparison, and additionally, how Crove can be the best possible alternative in the market for these two. Let’s get started.

Adobe Sign vs DocuSign – An Introduction


Because of its abilities, DocuSign is a pervasive online signature platform with a huge client base and a large number of positive reviews.

It’s extremely simple to produce templates and work processes with DocuSign. Furthermore, you’re also exposed to robust analytics, and you get highly dependable eSignautes through geo-location capture and status reporting that happens in real-time.

Next, you can even witness integrations with big players in the market such as DropBox, Google Drive, and Salesforce when speaking about DocuSign. Thus, clients can access and sign DocuSign documents on almost any device.

Beginning at $10 per month for individual clients, with hearty Standard and Pro plans, DocuSign offers a ton of usefulness to the two people and businesses the same.

Adobe Sign

Considered the benchmark of eSignatures, Adobe Sign (previously known as EchoSign) is an integral element of the Adobe family.

Adobe Sign consistently works with numerous other business-related applications and provides a streamlined client experience.

Upheld by Adobe, Adobe Sign has an extravagant organization behind it, so it succeeds in security and coordination. It likewise offers a comprehensive exhibit of cutting-edge highlights for business and professional clients.

Individual clients can start involving it for just $9.99 per month, with small and standard business plans.

Adobe Sign vs DocuSign – Usability

As far as a straightforward and streamlined signature process is concerned, both DocuSign and Adobe Sign provide them. Additionally, they enable anyone to access documents from any location and leverage legally binding signatures for signing purposes.

Also, you can use both of them for offline signing purposes (unless specified to sign documents online) and can conveniently edit and upload documents that require signatures.

Both DocuSign and Adobe Sign, post uploading the documents, equip users with simple drag-and-drop solutions to assign signature fields with various formats on the documents. Finally, they can be prepared for signatures.

Post preparing processes are highly similar in DocuSign and Adobe Sign, where the signee receives notifications through email that their signature is needed. Next, a proper guiding process is followed to ensure the signee can create and put their signatures on the document without any hassle.

Not just this, you are kept in the loop and updated about the process status on a real-time basis. For example, they let you know who has signed the document and who is yet to sign. Such an approach allows you to prepare reminders beforehand to keep things moving.

Lastly, you even receive audit trails access from Adobe Sign vs DocuSign for legal and documentation purposes when the document gets signed.

Adobe Sign vs DocuSign – Features

The primary object of Adobe Sign is to streamline the signature process. This helps it cater to every business type and size, creating a wealth of business opportunities. Furthermore, it’s also equipped with excellent integrations and can also seamlessly integrate with various other Adobe elements like Adobe Creative Cloud, Adobe PDF, and Adobe Acrobat for document storage purposes.

Coming to DocuSign, its primary focus is to simplify the customer experience for private users and SMEs, and large businesses. Despite not being backed up by any big company, it offers excellent integrations to CRMs and cloud services.

Following are the features that DocuSign and Adobe Sign offer:

  • Document Analytics and Management
  • Authentication
  • Branding of Companies
  • Templates (Customisable)
  • Mobile Signature
  • Audit Trails
  • Two-step Authentication
  • Bulk Sending
  • Task Progress Tracking
  • Digital Seals

Features unique to the individual services don’t hold that essence. Instead, the primary difference in features is Adobe’s compatibility with other apps of the Adobe family and the robust analytics of DocuSign. Compared to Adobe Sign’s compatibility, DocuSign’s integrations stand out, and the lack of Adobe’s analytics won’t make up for any amount of integrations, which DocuSign certainly has. As for now, Adobe Sign vs DocuSign is neck to neck.

Adobe Sign vs DocuSign – Security

Both of these solutions undergo industry-standard security practices when it comes to security. Such practices help maintain your documents and vital information secure and safe. Furthermore, their online signatures contain legal validity since they both comply with multiple government rules and regulations. But, when it comes to security for SMBs, Docusign’s holistic approach gives it the lead here over Adobe Sign. A point should be noted that in terms of transparency, DocuSign is leagues ahead. It lets you know what it does to keep your information safe, outlining everything in DocuSign Security Brief. However, in the case of Adobe Sign, it simply puts all questions to Adobe’s Trust Center and doesn’t provide any details of its security management system.

Adobe Sign vs DocuSign – Use Cases

Adobe Sign vs DocuSign are top-rated solutions with various use cases and case studies from successful clients. With DocuSign, we see 200+ case studies from companies globally with clients ranging from quality management to communications, publishing how their businesses grew faster and healthily with DocuSign solutions. Coming to Adobe Sign, their client list is so huge that they have a dedicated page, especially for case studies, and the list includes successful experiences from prestigious clients such as Home Depot, Panasonic, Sprint, and many more. You can even learn about their experiences in video and document format.

Adobe Sign vs DocuSign – Integrations and API

Integrations and API play a vital role in differentiation. In Adobe Sign vs DocuSign, both of them have robust integrations that make the document upload process and using business-related software with their solutions straightforward. Adobe Sign is backed by Microsoft and is considered their preferred eSignature solution in 2017.

As a result of that backing, we witness solutions such as Adobe Sign, Microsoft 365, and other software integrations, which Microsoft entirely powers. Keeping Microsoft aside, Adobe Sign maintains integrations with CRMs, HR software, and various Adobe software. However, you need to be on the most expensive Enterprise tier to get access to these integrations.

On the other hand, DocuSign not only offers hundreds of native integrations with partners (Microsoft included), it provides almost any integration that Adobe Sign supports and some more as well. These integrations come at a much lower price than what Adobe Sign will charge you.

Adobe Sign vs DocuSign – Customer support

While both these solutions offer a wide range of support options, ultimately, the support which you require will be directly proportional to your plan.

With Adobe Sign, you have a 24×7 live chat service for all pricing tiers, which is extraordinary; however, it is not as successful as a telephone or email support, accessible just through its more costly tiers.

DocuSign offers more support choices, however, at a slow speed. Besides the 24×7 live chat service, DocuSign also offers a ticketing-based service that generally gets responses within 24 hours.

Assuming that you need further developed support choices, DocuSign likewise offers you the option to update your support plan, giving you quicker reactions and a more exhaustive cluster of help choices.

To ensure you receive top-notch and speedy customer support and service, you need to pay more for DocuSign and Adobe Sign. Be that as it may, DocuSign leaves you pay for the customer service, while Adobe Sign will compel you to redesign your price tier completely.

Adobe Sign vs DocuSign – Pricing Model

Pricing is where they both take a huge blow. DocuSign and Adobe Sign offer enterprises two tiers of pricing and a $10 fee as an entry-level expense for each client.

The standard tier of DocuSign’s business plans comes at a whopping $24.99 per user per month (upto a maximum of three clients). Moving up to their business plan costs $39.99 per client each month, considering numerous clients and adding the additional choice of handling payments.

Adobe Sign’s pricing begins with an independent company plan, which costs $34.99 per client each month and has no restrictions on clients. From that point forward, their business plan is $39.99 per client each month, which might appear to be a small jump for advanced structure and customer service choices, yet it requires a three-year responsibility.

While Adobe Sign vs DocuSign to be sensibly close, DocuSign offers a less expensive business choice for anybody searching for customized branding, updates and warnings, and document remarks.

Adobe Sign vs DocuSign – Customization

In their enterprise-level pricing model, both DocuSign and Adobe Sign provide you access to customizable branding choices. Additionally, both these solutions enable you to make a change or practice customizations wherein you can add your logos, organization branding content, taglines, and personalized messages to the signees.

Whenever you have made your image profile with your logos and document tones, the two platforms will seamlessly incorporate them into your documents as a whole. They likewise offer advanced customization choices for URLs, headers, and footers. With DocuSign, you can seamlessly edit XML and HTML files for limitless authority over your documents and contracts at the enterprise price level.

Neither of these solutions provides white labeling, so they’ll integrate their brand with the documents you send. Nonetheless, on the off chance that you need a white marking choice, Crove can be your go-to arrangement.

Crove: An affordable alternative to Adobe Sign and DocuSign Alternative

In case you’re looking for the best Adobe Sign vs DocuSign alternative due to their heavy pricing level and something that’s easy to use, look no further because Crove is here for your support. Unlike DocuSign and Adobe Sign, with Crove, you can create a free account and start using it for all your document generation, automation, and signing purposes. In addition, Crove comes with integrations with top names in the industry.

The free version of Crove includes generating up to 3 documents, the presence of a rich and powerful media document editor, templates, eSignature solutions, mathematical expressions, and much more for a great start. Unlike the other two, Crove provides you access to a streamlined platform that helps you get started in no time with little to no hassle. Enough of the talks. We recommend you sign up at our app site and explore the platform to know it better and excellent customer service. Sign up for a free trial now.


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